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Customer Relation-executive

2 - 7 Years

Kolkata

Not Disclosed by Recruiter

Posted: 59 days ago

Job Description

Handling of the customer issues in coordination with field team for respective region

Complaint resolution trend analysis, develop countermeasures for zone wise late resolve cases for effective resolution of customer concerns

Decision of closing of customer complaint as per customer point of view & judge the relevancy of the action taken & feedback in case of technical complaints.

Analysis of the complaints trend, identifying major complaint contributing dealers zone wise

Analyse customer contact data and provide feedback to the relevant department

Handling repeat customer complaints for better understanding of the complaint root cause & ensuring the resolution of the same.

Prepare inter office proposal for customer claims and legal claims for timely resolution of the customer complaints.

Analysis of major customer inquiries trend, prepare & update FAQ for immediate & effective resolution of the customer inquiries 
Checking / Analysis of the customer contacts registered in CR Portal for any improvement, review with them to understand their approach & clarity about concept

To understand customer voice from customer prospective & capture key customer issues

Categorization of customer contacts and judgement for CR code to provide first/initial response to the customer queries

Information to the concerned Dealer & Area In charge for taking action on complaints.

Required Candidate profile

We are looking for candidate with 2-6 years of experience in after sales customer relation with an automobile industry background.

Salary: Not Disclosed by Recruiter
Industry: Automobile / Auto Anciliary / Auto Components
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Back Office/Web/Transaction Processing
Role: Associate/Senior Associate -(NonTechnical)
Employment Type: Full Time, Permanent

Desired Candidate Profile


Education:UG -B.Tech/B.E. - Any Specialization, Automobile, Mechanical, Any Graduate - Any Specialization, Diploma - Any Specialization
PG - Post Graduation Not Required
Doctorate - Doctorate Not Required

Company Profile

Honda Motorcycle Scooter India Pvt. Ltd.
Honda is the world’s largest manufacturer of two-wheelers. Recognized the world over as the symbol of Honda two-wheelers, arrived in India as Honda Motorcycle and Scooter India Pvt. Ltd. (HMSI) a 100% subsidiary of Honda Motor Company Ltd., Japan, in 1999. Since its establishment in 1999 at Manesar, District-Gurgaon, Haryana, Honda Motorcycle and Scooter India Pvt. Ltd. has been following a policy of offering products of the highest quality at a reasonable price. Current products include Activa, Aviator, Dio in scooters and CB Twister, CB Shine, CBF Stunner, CBF Stunner (PGM-FI), CB Unicorn and the newly launched CB Unicorn Dazzler in motorcycles. To expand the culture of fun-biking, Honda has also introduced CBR 1000RR Fireblade, CB 1000R & VFR 1200F in the Indian market. All products have been well received in the market and have created new benchmarks in their respective categories. With a host of facilities under its wings, the HMSI factory is spread over 52 acres including a covered area of about 100,000 sq. meters at Manesar, district Gurgaon. The foundation stone for the factory was laid on 14th December, 1999 and the factory was completed in January 2001. The initial production capacity was 1,00,000 units per year, which has been expanded to over 16,00,000 units. To meet the ever increasing demand of products, Honda has already initiated the construction of second plant at Tapukara, District Alwar, Rajasthan with the initial production capacity of 6,00,000 units per annum. Honda plant is equipped with state-of-the-art manufacturing technology to deliver products that have an edge in the market.
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Contact Details

Contact Company:Honda Motorcycle Scooter India Pvt. Ltd.

Reference Id:sharma.palak@naukri.com